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Terms & Conditions

1. Your Agreement

1.1 These are the terms (Terms) on which AZAU Global Pty Ltd ABN 21 621 848 600 (referred to as AZAU, we, our or us) permits users (referred to as you or your) to access and use the AZAU’s website ( (Website) including using the services and functionality made available through the Website, viewing Content (defined in clause 11) provided by AZAU, communicating with AZAU, reviewing product information and placing an order for products, services or both (Order) through the Website. These terms explain how you may use our Website and any of its Content.

1.2 You agree to be bound by these Terms when you:

(a) use, browse or access any part of the Website; or

(b) register an account with the Website.

1.3 AZAU may from time to time review and update these Terms to take account of new laws, regulations, products or technology. Your use of the Website will be governed by the most recent Terms posted on the Website. By continuing to use the Website, you agree to be bound by the most recent Terms. It is your responsibility to check the Website regularly for updated versions of the Terms.

2. Registering an Account

2.1 You are required to register an account to make an Order on the Website or access other particular areas of the Website (Account).

2.2 You warrant that all information and data provided by you in the registration is accurate, complete and up to date. You will promptly inform AZAU if there is any change to this information or data. If uninformed, AZAU will not be responsible for any errors resulting from that reason.

2.3 By registering an Account, you warrant to us that you are at least 18 years of age and possess the legal authority to enter into and use the Website in accordance with these Terms. As a representative of your company, you agree to be financially responsible for all of your use of the Website (as well as for use of your Account by others, including without limitation minors (under 18 years old) living with you or in your care).

3. Passwords

3.1 You may only make an Order on the Website by entering the Account password selected by you when registering your Account on the Website (Password). You agree that you will not disclose, or permit disclosure of, the Password to any person. You will be fully responsible for all acts and omissions of any person who enters into a transaction using your Password, as if they were your own acts and omissions. AZAU will not in any event be liable for any loss, damage, claims, costs or expenses arising out of the use or misuse of the Password, and you will indemnify AZAU against all loss, damage, claims, costs or demands in this regard.

3.2 You must immediately notify AZAU of any Password which is lost, inoperable or used in an unauthorised manner.

4. Orders for products, services or both through the Website

4.1 By placing an Order through the Website you are making an offer and commitment to purchase products, services or both in accordance with these Terms. An Order is subject to acceptance or rejection by AZAU at its discretion after receipt of the Order. Provided you have not accepted delivery of the products, where possible, AZAU may in its discretion permit an Order to be cancelled, but cancellations cannot be guaranteed once any applicable payment is received for the Order. The Order cannot be cancelled by you once you accept delivery of the products.

4.2 Once you have placed an Order in accordance with these Terms, you will receive an email confirming the details of your Order and receipt of payment (where applicable) (Invoice Email). If you do not receive an Invoice Email, please log in to your Account to check the status of your Order.

4.3 Notwithstanding anything to the contrary, while we will use best endeavours to ensure that products listed for sale on the Website are available for purchase, we may at any time following receipt of your Order accept, decline, or limit your Order for any reason whatsoever, whether or not your payment has been processed or we have otherwise received payment from you. We will issue you with a refund if we have received payment from you, and your Order is cancelled by us.

4.4 AZAU does not accept Orders outside of Australia. Orders must be directed to a local address.

4.5 Orders will be dispatched or packed after the payment is received. You will be notified once your order is dispatched.

5. Changes to products, services and pricing

5.1 We may modify prices and products and service offerings at our discretion for any reason (including but not limited to changes in market conditions, product discontinuation, changes in availability, manufacturer changes, errors in advertising, and in other circumstances).

5.2 We may update and modify the Website to include any changes to the Content, products, prices and service offerings and all such updates and modifications will be subject to these Terms. Any information we provide in relation to the availability of products is a guide only and is subject to change without notice. We will not be liable for any lack of availability of products that you may order through the Website. While we will use our best endeavours to ensure that products listed for sale on the Website are available for purchase, we cannot guarantee the availability of any product.

6. Pricing

6.1 All transactions are processed in Australian Dollars.

6.2 Prices are inclusive of goods and services tax and delivery charges. In all other respects, prices are exclusive of taxes, duties and charges imposed or levied in Australia in connection with the supply of goods or services.

6.3 All prices of the products and services will be as quoted on our Website at the time you place your Order.

6.4 Prices for delivery charges will be shown at the checkout.

6.5 No minimum spend is required for each order.

7. Payments

7.1 Payment for an Order is made online via the Website and you must make payment within 3 business days of placing such Order.

7.2 We accept payment via PayPal.

7.3 We only accept debit or credit cards issued in Australia through Paypal. The cardholder must be either the billing or shipping recipient.

7.4 If your payment through Paypal is unable to be processed successfully for your Order that is accepted by us, then we may cancel your Order.

7.5 You must not pay or attempt to pay, for Orders through any fraudulent or unlawful means.

7.6 The details of your Orders are also available under your Account for you to refer to or print at any time for the period that your Account remains active.

7.7 The price or stock availability of an item will not be reserved until payment has been processed. The updated price and stock availability will be updated at checkout.

8. Delivery of Orders

8.1 We ship our products to you via local, reputable third-party courier services at our discretion (based on the logistics of the order). Shipping and delivery of Orders will be in accordance with the delivery terms of the Third Party Couriers.

8.2 Delivery will take place at the address specified by you when you placed your Order with us. You must provide a physical delivery address where someone is likely to be available to accept the delivery of your Order during business hours. You may be required by the Third Party Couriers to provide proof of identification for verification checks, in accordance with their delivery terms.

8.3 We aim to ship all Orders, where products are in stock, within 48 business hours. If for any reason we are unable to dispatch your Order we will notify you within 24 business hours. Shipping times are estimated at between 3-7 business days depending on your location within Australia but are subject to the Third Party Couriers.

8.4 Claims for damage in transit or incorrect item receipt must be reported in writing within 3 days of delivery.

8.5 We do not offer pickups for the safety of our customers and the staff.

9. Risk and title

9.1 If you elect to have your Order delivered to you using one of our Third Party Couriers, then the title to the products in your Order passes to you upon delivery.

9.2 Delivery is complete once the Orders have been accepted by you or someone who is likely to be available to accept the delivery of your Orders on your behalf during business hours and the products will be at your risk from that time. 

10. Returns and refunds of an order and warranties

10.1 Change of Mind returns can only be processed prior to order dispatch. Once the order has been dispatched, a change of mind request will not be processed.

10.2 In order to obtain a refund, exchange or repair a product purchased from us, including those products which carry a manufacturer's warranty, you must have clear proof of purchase; typically, a receipt or invoice.

10.3 Unless the product is defective or the return is a direct result of our error, a restocking fee of up to 20% of the purchase may be charged for return.

10.4 To return your product (including warranty returns for faulty products, or where you have been sent the wrong item), please email describing in detail the reason for return and provide your invoice number for reference. We will review your request within 24 business hours, and at our option, issue you a Return Authorisation number. If we issue you a Return Authorisation number, please clearly print it on the outside of the package when returning your product to us. You acknowledge that by issuing you with a Return Authorisation number, we are not representing that your warranty claim is valid or that you will be entitled to have your product repaired or replaced, or a refund provided in relation to that product.

10.5 Your rights under a product warranty are separate to and in addition to any other rights and remedies available to you under Australian law, including under the Competition and Consumer Act 2010 (Cth). In relation to returning faulty products, warranty periods are strictly enforced by manufacturers. If a claim is made under a warranty, it is very important that you immediately apply for a Return Authorisation number as soon as you become aware of the need to do so. When we receive your product, we will assess whether the product has a fault and can be accepted as a warranty claim. We may be required to consult with the manufacturer or their repair agent to determine the fault and resolution. If we have to send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe. Where the assessment finds that there is no fault with the product, or that the product has been damaged due to use of the product by you for a purpose for which it is not intended, outside its recommended parameters or specifications, or circumstances otherwise beyond our control, we may require, at our option, that you compensate us for any fees incurred by us in relation to the assessment. Once your product assessment is completed, we will inform you whether your warranty claim is accepted, and subject to clause 17, whether we will repair, replace or refund your product.

11. Content

11.1 The Website is owned and operated by or on behalf of AZAU.

11.2 All intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) in the information, comment, content, communication, advice, text, training materials, logos, service names and trade names of AZAU, images of people or places or other content (Content) contained in the Website are owned or licensed to AZAU.

11.3 The Content on the Website is for general information purposes only. AZAU does not warrant or make any representations as to any third party products or services described or referred to on the Website. Any use of the Content by another person or organisation is at the user's own risk and independent judgment should be exercised when using our Website and its Content.

11.4 The Content on the Website is obtained and developed from a variety of sources including but not limited to collaborations with third parties and information provided by third parties under licence. The inclusion of Content on the Website is not an endorsement of any organisation, product or service.

11.5 We may modify any information on the Website (including Content) at our discretion for any reason. All updates and modifications to the Website (including Content) will be subject to these Terms.

11.6 If you have a complaint regarding any Content on the Website, AZAU's sole obligation will be to review any written complaint notified to it and, if it sees fit, in its sole discretion, to modify or remove the particular Content.

12. Prohibited uses

12.1 Unless expressly permitted by and in accordance with these Terms, you agree that in accessing and using the Website, you will not:

(a) download (other than page caching) or modify the Website or any portion of the Website;

(b) impersonate or falsely claim to represent a person or organisation;

(c) frame the Website without AZAU's express written permission; or

(d) post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information, or otherwise use the Website in a manner which is unlawful or would infringe the rights of another person including any intellectual property rights.

12.2 We will use our reasonable efforts to identify and remove any content referred to in clause 
12.1(d) when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information. 

13. Links

13.1 The Website may contain links to other websites. We have not reviewed all of the third-party websites linked on the Website and accept no responsibility for the content, material or information contained in those websites and their accuracy. AZAU provides those links as a ready reference for searching for third party goods and services on the internet and not as an endorsement, support or sponsorship of those websites, their operators, the goods, services or content that they describe.

13.2 Any third-party websites which are linked to the Website are not covered by these Terms, and may have their own terms and conditions and privacy policy. If you choose to access these linked sites, you do so at your own risk. AZAU is not responsible for and will not be liable in respect of the content or operation of those websites or any of the goods, services or content that they describe. AZAU is not responsible for and will not be liable in respect of any incorrect link to an external website.

14. Access and communication

14.1 AZAU does not warrant that you will have continuous access to the Website. AZAU will not be liable if the Website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply. AZAU may suspend or terminate access or operation of the Website at any time as we see fit.

14.2 AZAU does not guarantee the delivery or security of communications over the internet as such communications rely on third-party service providers, and electronic communication (including electronic mail) is vulnerable to interception by third parties.

14.3 Whilst AZAU takes reasonable precautions to protect information transmitted via the Website (for instance, when you access your Account, or you make a purchase), AZAU cannot and does not guarantee the security or confidentiality of these communications or the security of the Website.

14.4 AZAU does not provide, and has no control over, communications, networks or services, the internet or other technology required or used across the Website and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.

15. Privacy

Any personal information submitted by you to AZAU is subject to and will be handled in accordance with AZAU's Privacy Policy. The Privacy Policy forms part of these Terms and can be found on the Website. You agree that, by using the Website or communicating with AZAU, you have read the Privacy Policy, understood its contents and consent to its requirements.

16. Indemnity

You will fully indemnify AZAU in respect of all loss, damage, costs, expenses (including legal fees on a full indemnity basis), fines, penalties, claims, demands and proceedings howsoever arising, whether at common law (including negligence) or under statute, in connection with any of the following:

(a) any breach of these Terms by you;

(b) your use of the Website; or

(c) your communications with AZAU.

17. Warranties, consumer guarantees and limitation of liability

17.1 For the purposes of this clause 17: Non-AZAU Product means products sold on the Website whereby AZAU is not the manufacturer or producer.

17.2 Any representation, warranty, condition, guarantee or undertaking that would be implied in these Terms by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law, including any implied warranties of acceptable quality or fitness for a disclosed purpose.

17.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL) or any other applicable law that cannot be excluded, restricted or modified by agreement.

17.4 To the fullest extent permitted by law, the liability of AZAU for a breach of a non-excludable guarantee referred to in clause 17.3 is limited, at AZAU's option, to:

(a) in the case of goods supplied or offered by us, any one or more of the following:

(i) the replacement of the goods or the supply of equivalent goods;

(ii) the repair of the goods;

(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods;

(iv) the payment of the cost of having the goods repaired; or

(v) the payment of the cost of restocking the goods.

(b) in the case of services supplied or offered by us:

(i) the supplying of the services again; or

(ii) the payment of the cost of having the services supplied again.

17.5 Subject to clause 17.6, you acknowledge and agree that AZAU is not the manufacturer or producer of any Non-AZAU Product, and the only warranties offered in respect of a Non-AZAU Product are those of the manufacturer, not AZAU. Except as expressly set out in these Terms and to the extent permitted by law including the ACL, AZAU does not make or will not be deemed to have made any:

(a) warranty or representation, express or implied, as to:

(i) the title, condition, design, operation, acceptable quality or fitness for purpose of any product (or any part thereof);

(ii) the absence of any latent or other defects;

(iii) the absence of any infringement of any intellectual property rights; or

(iv) the absence of obligations based on strict liability in tort; and

(b) other representation, guarantee or warranty whatsoever, express or implied, with respect to any Non-AZAU Product sold on the Website.

17.6 In addition to any manufacturers' warranties for Non-AZAU Product, all products and services sold on the Website come with certain consumer guarantee. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. AZAU does not have to pay for damages or losses that (i) are not caused by AZAU’s failure to meet a consumer guarantee, or (ii) are not reasonably foreseeable.

17.7 The consumer guarantee under the ACL has no set time limit, and depending on the price and quality of the products, you may be entitled to a remedy even after any manufacturers' warranty for Non-AZAU Product has expired. In that circumstance, AZAU recommends that:

(a) in relation to Non-AZAU Product, you contact the manufacturer's customer assistance department directly. Although the manufacturer's warranty has expired, the manufacturer may assess the nature, cause and extent of a failure or fault if you believe your consumer guarantees have been breached. If you are not satisfied with the manufacturer's remedy, then please contact us (see clause 22) for assistance; or

(b) in relation to products other than Non-AZAU Product, you contact us directly (see clause 22) for assistance.

17.8 AZAU will not be liable to you for any indirect, incidental, special or consequential loss or damage, loss of profits or anticipated profits, economic loss, loss of business opportunity, loss of data, loss of reputation or loss of revenue (irrespective of whether the loss or damage is caused by or relates to breach of contract, tort (including negligence), statute or otherwise) arising in connection with the Website, the Content, all links to or from the Website or the products and services advertised or purchased from the Website other than losses that:

(a) resulted from AZAU’s failure to meet a consumer guarantee; and

(b) are reasonably foreseeable.

17.9 Subject to this clause 17, to the maximum extent permitted by law, you agree that the maximum aggregate liability of AZAU for all proven losses, damages and claims arising out of or in connection with these Terms or a supply under these Terms, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to the sum of $100.

18. Termination of your access to the Website

AZAU may at any time immediately terminate your access (including restricting access) to the Website or any feature of the Website for any reason (including due to your breach or alleged breach of these Terms) in its sole discretion and without prior notice. Any indemnities given by you and any limitations of our liability survive such termination.

19. No third party rights

No one other than us or you have any right to enforce any of these Terms.

20. Jurisdiction and law

These Terms are governed by and must be construed in accordance with the laws of the State of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to these Terms, their performance and subject matter.

21. Severability

Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision.

22. Contact Us

If you have questions about the Website, these Terms or the Privacy Policy, please Contact us